Refund & Returns Policy
Our policy for damaged, missing or incorrect liquidation shipments.
Last updated: October 31, 2026
Overview
Liquidation merchandise (customer returns, shelf pulls and new overstock) is sold as-is at deeply discounted prices. Because of the nature of liquidation, we cannot accept returns for buyer’s remorse, product mix, item condition consistent with the listing, or resale results.
Eligible Returns, Refunds or Credits
We will offer a refund, replacement or store credit if:
- You received a load that is materially different from the listing (wrong category, condition or lot type).
- Pallets or cases are missing from your shipment compared to your invoice.
- The shipment was damaged in transit and the damage was noted on the delivery receipt.
Return Window
You must notify us within 7 days of delivery by emailing sales@availiqudation.com with your order number, photos of the shipment and a description of the problem. Approved returns must be unused, kept in the condition received, and returned within 14 days of approval.
Return Shipping
If the issue is our error, we pay return freight. In other approved cases, the customer pays return shipping. We will provide return instructions and a return address with your approval. Please do not ship anything back without approval.
Refunds
Once a return is received and inspected, or a claim is approved, refunds are issued to the original payment method within 5 to 10 business days. Original shipping charges are refundable only when the problem was caused by our error.
Cancellations
Orders can be cancelled for a full refund before they ship. After an order has been picked up by the carrier, it can no longer be cancelled.
Contact Us
Avail Liquidation
146 Gorham Rd, Scarborough, ME 04074, United States
Phone: (207) 883-6018
Email: sales@availiqudation.com